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ETIQUETTE

Appointments & Cancellation Policy

Appointment times are reserved especially for you. If you must cancel your appointment, we would appreciate a 24 hour notice. If you cancel less than 6 hours before your appointment, you will be charged 50% on your next visit. If you cancel less than 1 hour before your appointment you will be charged in full on your next visit. Booking an appointment at Anew U Spa indicates that you acknowledge these terms and agree to comply with our cancellation policy.

Arriving Early

Our goal is to ensure you fully enjoy your time with us. Please arrive 10 – 15 minutes early to give yourself enough time to start your treatment relaxed and on time.

Arriving Late

Sometimes circumstances prevent you from arriving on time. Please phone Anew U Spa if you are going to be late, we will try to accommodate your full service if possible. If rescheduling is not possible, then your treatment time will start and end as scheduled so that the next guest can enjoy their treatment. (Full charges will apply.)

Comfort

Your time should be enjoyed at Anew U Spa. Please be sure to let us know if there is anything we can do to enhance your experience. Whether it is room temperature, amount of massage pressure, or volume of the music, please communicate your individual needs.

Quiet Request

In your massage room you will find a “Quiet Request”. If you would like to enjoy your massage in silence please display the sign indicating so.

Gift Certificates

A thoughtful & wonderful gift…sometimes we just need to relax and be pampered to escape our busy lifestyles, what better way to show someone you care.

Gratuities

Are not included but graciously accepted.

Pregnant Guests

Please consult with your physician before visiting the spa. When booking your appointment, please let our associates know that you are expecting and how far along you are so that we can properly prepare for your treatment(s).

Walk In Appointments

Walk in clients for massage and esthetics always welcome, however we are not always able to accommodate. (Please Note: Tanning clients do not require an appointment)

Hours of Operation

Summer Hours (July 1– September 30)

Monday: 12:00 pm – 6:00 pm

Tuesday - Friday: 10:30 am - 8:00 pm

Saturday: 10:00 am – 5:00 pm

Sunday: 12:00 pm – 5:00 pm

Winter Hours (October 1– June 30)

Monday: 10:00 am – 6:00 pm

Tuesday to Friday: 9:30 am – 9:00 pm

Saturday: 10:00 am – 5:00 pm

Sunday: 12:00 pm – 5:00 pm

Please contact the spa for Statutory Holiday Hours.

Hours of operation will be posted prior to changing in the winter and summer months.